> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gobihq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> When a capture, a note, or a login doesn't behave.

## A capture won't start

Recording needs microphone access. If nothing happens when you start the AI notetaker, check **iOS Settings → Privacy & Security → Microphone** and make sure Gobi is on. Gobi asks for this permission on first use; declining it then is the usual reason it's off.

## My note is stuck on processing

Processing time scales with recording length: a 10-minute chat is quick, a 2-hour meeting takes a while. If a note seems stuck well past that, close and reopen the app. Still processing? Send it in from **Settings → Report a bug**.

## I can't sign in

Gobi signs in with Google or Apple only; there is no email-and-password account. If sign-in fails, finish any pending verification in the Google or Apple prompt, then try again from a fresh app launch.

## Notifications aren't arriving

Two switches have to be on:

1. `Push notifications` in **Settings → Notifications**, inside Gobi.
2. Notification permission for Gobi in **iOS Settings → Notifications**.

If you get some notifications but miss mentions, check [notifications](/account/notifications) for what each switch covers.

## When you're still stuck

<Frame caption="Reporting a bug, with the logs prompt.">
  <img src="https://mintcdn.com/gobi/Oxup44ERc_bFkJAd/images/app/report-a-bug.png?fit=max&auto=format&n=Oxup44ERc_bFkJAd&q=85&s=34861877086df31cea523ccd548fbebe" alt="Report a bug, asking whether to attach logs" style={{maxWidth:"320px"}} width="393" height="852" data-path="images/app/report-a-bug.png" />
</Frame>

**Settings → Report a bug** opens an email to us and offers to attach your app logs. Logs are what let us find the problem; you can send the report without them if you prefer. For anything that isn't a bug, **Settings → Send feedback** reaches the same inbox.